Refund policy

Return & Refund Policy

Effective Date: 20-July-2026

Welcome to GlamVastra, a brand owned and operated by RS ENTERPRISES. We strive to provide high-quality women's ethnic and fashion wear. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns only under the following conditions:

The return request is raised within 7 days of receiving the product.
The product is unused, unwashed, unworn, and in its original condition.
All original tags, labels, packaging, and accessories are intact.
A valid order number or proof of purchase is provided.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Products purchased during clearance, flash sales, or marked as Non-Returnable.
Customized or altered products.
Products that have been washed, worn, damaged, stained, or emit perfume or body odor.
Items returned without original tags or packaging.
Free gifts or promotional items.

3. Damaged, Defective or Wrong Product

If you receive:

a damaged product,
a defective product, or
the wrong item,

please contact us within 48 hours of delivery with:

Your Order ID
Clear photos of the product
Photos of the package
An unboxing video (recommended and may be required for verification)

Once verified, we will offer a replacement, exchange, or full refund at no additional cost.

4. Exchange Policy

We currently allow exchanges for:

Size issues (subject to stock availability)
Wrong product received
Manufacturing defects

Customers may be required to pay shipping charges for exchanges due to size preference.

If the requested size is unavailable, store credit or a refund may be offered at our discretion.

5. Return Process

To initiate a return:

Email us at support@glamvastra.in or call +91 9934477890 with:

Order Number
Reason for return
Photos (if applicable)

Our team will review your request and provide further instructions.

Do not ship products without receiving return approval.

6. Return Shipping

If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.
For returns due to personal preference (such as size or color selection), the customer may be responsible for return shipping charges.

7. Refund Policy

After receiving and inspecting the returned item:

Approved refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method whenever possible.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting the required details.

Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

8. Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product is eligible under this policy.

9. Refusal of Delivery

If a customer refuses delivery without a valid reason, shipping and return courier charges may be deducted from the refund amount.

Repeated refusal of deliveries may result in restrictions on future Cash on Delivery orders.

10. Color & Product Appearance

We make every effort to display product colors accurately. However, actual colors may vary slightly due to differences in mobile screens, monitor settings, lighting, and photography.

Minor variations in color, embroidery, print placement, or fabric texture are not considered manufacturing defects.